Shipping Policy

Discreet Shipping 


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UNITED STATES - "Lower 48" States, Alaska & Hawaii (Including P.O. Boxes & FPO/APO Addresses):

USPS Priority Mail - $8.75 per order - approximately 2-3 business days

*
 FREE USPS PRIORITY MAIL SHIPPING FOR ORDERS $99 AND MORE!

CANADA:

USPS Priority Mail International- $18.55 per order - ***approximately 3-5 business days

INTERNATIONAL SHIPPING:

USPS Express International - $34.95 per order - ***approximately 3-5 business days

*Free shipping is not available to international shipments.

***International shipments may be delayed due to customs.

General Information: Our orders are packaged in plain brown or white boxes with no indication of what is inside the box. The return address will read Coast One Enterprise. and has no mention of our web site at all. At  Secret Oh your purchase is normally shipped within 24 hours. All orders placed prior to 3pm Pacific Standard Time will be shipped same day, orders placed after this deadline will be shipped on the next business day.Failure to include the required information for your order type may result in a delay of shipment until the matter is resolved. Listed shipping times are stated by the shipping company, these are only guides and not guaranteed by SecretOh.com in any way. Delivery estimations are from the date of shipment, not the moment the order was placed.

International Orders: We would be happy to ship internationally, however only via Express International. Allow extra time for delivery to compensate for possible customs delays. Our product breaks no federal law in the United States but it is the responsibility of the customer to know their local laws and the responsibilities of importing these products. The customer is also responsible for any import fees, tariffs, taxes or any other form of charge for importing these products. The actual value of the contents will be stated for insurance purposes with the contents disclosed as "Glass Art" ( for glass toy), " Underwear "(for Lingerie).  If your customs officials hold a package, confiscate a package or destroy a package for any reason and it is not delivered to you or returned to Secret Oh your money will not be refunded. Make sure you know the laws of your country so an unfortunate instance such as this does not occur. We will insure packages but loss of items due to violation of local law is not the responsibility of Secret Oh and we will not become involved in any disputes relating to loss due to the violation of any laws. By placing an order with Secret OH, you are taking all responsibilities and liabilities associated with the importation and legality of our product in your jurisdiction and release Secret Oh of any involvement with local law pertaining to our Pyrex glass sex toys.

Shipping Errors: We are not responsible for UPS or USPS shipping errors. If your package has been lost or delayed by the shipping company, contact us, we will then contact the appropriate shipping company and begin a trace on the package. Once we receive the result of the trace, which normally takes a few days, we will then contact you with the result and proceed from there.

Signature Delivery: All of our shipments are shipped with delivery confirmation but we do not require a signature at the time of delivery. However, depending on your location (i.e. an apartment complex etc.) the shipping company may require a signature for delivery. In this event it is at the sole discretion of the shipping company and we will not make any special arrangements for individual shipments. We highly encourage our customers to have their packages sent to a location where they will be able to accept delivery and to track their shipment throughout the shipping process to avoid any potential problems or additional expense.

Undeliverable Packages: If the shipping company can not deliver a package for any reason where the customer is found to be at fault and it is returned to us, we will be happy to re-ship the package. The customer will be responsible for the additional shipping charge to re-ship the package and any additional shipping charges that Secret Oh had incurred in the return shipment to us. We will also confirm your shipping information to help insure that the same error doesn't happen a second time. We strongly encourage our customers to track their shipment throughout the shipping process to make sure they are available to accept delivery and avoid any undeliverable packages.